Frequently asked questions

How does Genoskin collect human skin tissue ?

Genoskin has Biological Sample Transfer Agreements with French hospitals and clinics. All our donors are volunteering adults who undergo surgery. They sign an Informed Consent form to donate residual skin that would otherwise be destroyed.

Can you ship your products everywhere?

Yes, our human skin models and frozen skin samples are shipped around the world. Please visit our worldwide delivery page for more information.

How long does it take before I receive my order?

In order to collect the human skin samples from our donor in full respect of all regulations and to conduct all safety tests, we require two weeks notice before we can ship your order.

How are Genoskin products packed?

Our products are packed in a solid, specifically designed box to make sure that they arrive safely and in good condition at the destination of your choice. Please visit the pages of the human skin models of your choice for more in formation.

What is the size of your NativeSkin® models?

Our human skin models consist of round skin biopsies in multi-well testing kits for easy manipulation. NativeSkin Models exist in various versions and sizes. Please visit our product page for more information.

What is the size of your FrozenSkin models?

FrozenSkin is provided as a sheet of human skin, with dimensions ranging from 49 to 100 cm2. Please contact us for more information.

Can I use the entire sample of your NativeSkin model after topical applications?

We strongly recommend to not include the part of the skin that is covered by the silicone ring for analysis. Instead we suggest to remove the uncovered skin by using a sterile biopsy punch of 8 mm in diameter. Please, request NativeSkin user manual for more details.